Support ticket

If you need help with any CJM.dev product, our support team is available via Discord.

Before You Open a Ticket

To get help as fast as possible, have the following ready:

• ✅ The name of the product you need help with

• ✅ A description of the issue or question

• ✅ Any error messages from your server console or browser

• ✅ Your server framework (ESX, QBCore, standalone, etc.)

• ✅ Proof of purchase if it's a paid product

Opening a Ticket

1

Join our Discord server

discord.gg/hW9pFZ27Es

2

Go to the support channel

Go to the #support or #open-ticket channel.

3

Open a ticket

Click the button or run the command to open a ticket.

4

Private channel created

A private channel will be created for you.

5

Describe your issue

Describe your issue clearly and include any error messages.

6

Wait for our team

Our team will respond as soon as possible.

Tips for a Faster Response

• Be specific — "it doesn't work" is hard to help with. "The script starts but players can't open the menu and the console shows attempt to index a nil value" is much easier to fix

• Share your console output — copy and paste errors from your txAdmin console or bot terminal

• Don't ping staff — just post your message and we'll get to it

• One ticket per issue — don't combine multiple problems into one ticket

Support Hours

Our team is volunteer-based and spread across time zones. We aim to respond to all tickets within 24–48 hours. Complex issues may take longer.

What We Can Help With

✅ We can help with	❌ Out of scope
Installing CJM.dev products	Installing third-party scripts we didn't make
Configuration questions	Setting up your entire server from scratch
Bug reports	Issues caused by other conflicting resources
Custom feature requests	Free development work
Bot setup and customisation	Managing your Discord server for you

This will open a support ticket: Click here to join our Discord and open a ticket